Success stories

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Intelligent Service Management

Success Story: Payex

Toward the Future of Service Management with PayEx PayEx is a Nordic group and a wholly owned subsidiary of Swedbank, with operations in four countries. The gro…

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Intelligent Service Management

Success Story: Gävleborg Region

Gävleborg Region Reduces Lead Times Through System Consolidation in Matrix42 The Gävleborg Region has carried out a strategic consolidation of its ITSM processe…

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Intelligent Service Management

Success Story: GLB Group

How the GLB Group Is Digitalizing Its Service Processes With Matrix42, the Swiss construction and building services provider creates a central platform for IT a…

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Intelligent Service Management

Success Story: ALHO

We’re all in on Digital Experience! How ALHO dramatically increases efficiency by supporting cross-functional business processes with Matrix42 Enterprise Servic…

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Intelligent Service Management

Success Story: Endress+Hauser

From IT tool to business „Swiss army knife“ How Endress+Hauser Flow ensures seamless user experiences with Enterprise Service Management from Matrix42.

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Intelligent Service Management

Success Story: Wittmann Group

Organizational (I)Transformation powered by Matrix42 How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.

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Intelligent Service Management

Success Story: CIRAD

Central platform for global service management The agricultural research center CIRAD integrates services from different departments with Matrix42 and ensures g…

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Intelligent Service Management

Success Story: Cristal Union

New service portal improves user experience and support quality The Cristal Union cooperative has modernized its IT service processes with Matrix42 and IT-tude…

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Unified Endpoint Management (UEM)

Success Story: University of Vienna

The Challenge The University of Vienna is one of the oldest and largest universities in Europe. In the past, the university had two different systems to manage…

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Intelligent Service Management

Success Story: ALBA

IT Service Management Automation Deluxe – integrating service providers at ALBA Group.

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Intelligent Service Management

Success Story: FAYAT

The Challenge FAYAT are a leading independent construction and industrial group based in France. With over 160 companies in 170 countries they employ over 19,00…

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Unified Endpoint Management (UEM)

Success Story: Fastweb

The Challenge Fastweb is one of the biggest communications operators in Italy – offering a wide range of voice and data services to households and businesses. I…

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Interior view of an automated manufacturing facility with machines and robotic units aligned along a central corridor. Control panels, signal lights, and cabling are visible throughout the clean, well‑lit production area.
Intelligent Service Management

Success Story: Infineon Technologies

Overview Infineon Technologies AG Infineon Technologies AG offers semiconductor and system solutions addressing three central challenges: energy efficiency, com…

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Saas Management

How Metacore Improved SaaS Visibility and Reduced Spend with Matrix42 SaaS Management

Supporting Metacore's need for greater SaaS transparency, spend control, and scalable software governance. As Metacore experienced rapid growth, the number of S…

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Intelligent Service Management

How a Swedish City Digitized Workflows Across Departments

To understand how one of Sweden’s most serviceintensive municipal ecosystems transformed its workflows, we spoke with Anna Westerståhl, IT Controller, and Andre…

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A hand holding a branded Stiegl beer glass filled with golden beer and a frothy white head, with a warm, blurred background suggesting a bar or brewery setting.
Intelligent Service Management

Professional IT Service Management for Austria's Leading Private Brewery - Stiegl

About Stiegl Stiegl Brewery in Salzburg has an impressive history. Since its first documented mention in 1492, it has stood for traditional brewing craftsmanshi…

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IGA

Caruna Combines Matrix42 IGA with ITSM to Enhance Access Management

Initial Challenge Caruna, Finland's largest electricity distribution company, identified new needs and challenges in access management due to a changing operati…

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Intelligent Service Management

Success Story: SPIRIT/21 AG

Challenge As a leading IT service provider operating across Germany, Austria, and Switzerland, SPIRIT/21 AG faced growing challenges with an outdated service ma…

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Intelligent Service Management

Success Story: SEG Automotive

The Challenge As a globally operating organization, SEG Automotive needed to manage IT service processes consistently across multiple international sites. Diffe…

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Donner & Reuschel AG logo
IGA

Success Story: Donner & Reuschel AG

Challenge Operating in a highly regulated banking environment, Donner & Reuschel AG needed to manage complex IT service processes while ensuring efficiency,…

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Exterior view of a modern brick and glass office building with vertical red accents and a triangular roof element. Flags are displayed in front, and the facade includes signage reading “VAIS.” The sky is partly cloudy above the surrounding structures.
Intelligent Service Management

Success Story: Vaisala

The Challenge At Vaisala, IT support services were distributed across multiple platforms, resulting in fragmented processes, delays, and operational inefficienc…

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Intelligent Service Management

Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional

Avarn Security Finland embarked on a mission to optimize its IT operations, serving an employee base of roughly 3,000 individuals. The company turned to Matrix4…

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Exterior view of a modern industrial building with blue and white façades, large glass windows, and clean geometric lines. The building stands on a paved area with grass and concrete elements.
Intelligent Service Management

20 Years of Success: How SIEGENIA transformed Their Service Management

SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42.…

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ASUGI logo
Intelligent Service Management

Success Story: ASUGI

The Challenge As a large public healthcare organization, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste needed to modernize its IT Service Managem…

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Intelligent Service Management

The City of Tampere's Journey with Matrix42

Overcoming strict data security & control requirements The City of Tampere, the largest inland city in the Nordic region and a key center for culture and ec…

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Intelligent Service Management

Success Story: Mediterra Datacenters

The Challenge As a fast-growing data center provider, Mediterra Datacenters faced increasing complexity in managing IT assets and service tickets across its env…

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Finnish National Agency for Education logo
AI

Streamlining Finnish National Language Certificate Administration with Conversational AI

The initial challenge The Finnish National Agency for Education, a national development agency under the Ministry of Education and Culture, is facing an escalat…

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Savonia University of Applied Sciences Kuopio Campus
Service Desk

Savonia University of Applied Sciences - Matrix42 Success Story

A clearer service experience across the university with Matrix42 Enterprise Service Management Savonia University of Applied Sciences is a large, multidisciplin…

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