Launching Matrix42 AI Agents

Today, service management is at a turning point. Up to now, for many years, we've been focusing on how to improve the way we' react to issues. But the real future is not about reacting at all. It is about preventing problems before they happen. This is a paradigm shift, and Matrix 42 AI agents are the engine behind the change. AI can do much more than assisting users at the moment. It is starting to act on behalf of the users. Now let's hear how Matrix 42 AI agents are delivering value. My team is at its best with solving complex issues. and not just managing a queue. Nowadays, with the increasing number of tickets and handling the same repeated requests over and over, it would eat up our day without the help of AI assistance. With AI agents, many of these repetitive tasks can now be automated. For example, user and access management, device management, approvals, and even proactive major incident management can now be done with all. the unnecessary manual tasks. It frees up my time and my team's time to concentrate on the more complex problems.