Customer Voices - A-Insinöörit

Welcome to the Efecte Customer Voices. My name is Seppo Karisto. Today we will discuss, uh, together with my customer, Risto, about, uh, their, uh, Efecte IGA, I-G-A, uh, solution. Uh, and maybe in the beginning, you could, uh, tell a little bit about, yourself and A-Insinöörit. Yeah. So my name is Risto Tulenheim. I'm working in the civil engineering company called A-Insinöörit. I'm the head of the IT in the whole company group. A-Insinöörit. is a Finnish, uh, consulting engineering company. We have something like, um, 1,400 people working in Finland and also in our office in Tallinn. Right. Could you tell something about the collaboration together with Efecte? Uh, how did it. start-and how-how is it going? Yes. So we actually started in 2019. We were actually, um, looking for an ITSM solution for our IT services, and, uh, and we had a small competition, of course, and then the winner was Efecte. And now we have been working, like, three years together, and it's all ha- gone quite smoothly. And I, I' think it was, uh, a bit later when you started to have some, uh, needs for identity governance and administration. So could you tell about, uh, something about those needs and, and, uh, how did that start with Efecte? Well, uh, maybe the... one of the biggest reasons is, is that, uh, we have a doctrine in A-Insinöörit that we would like, to manage our IT from one platform. That will make our, uh, procedure more smooth. And then we also get the understanding what is happening in our systems. It's very beneficial that you use only one system to, to handle all the incidents and so on. The other thing is that the regulation, we are trying to put on the ISO 27001 cybersecurity framework in our company. Basically, in that sense, it's mandatory to have some kind of identity management software. So those are the biggest two reasons why, why we would like to have this. Yeah. Uh, identity governance and administration is a, a set of, uh, different type of use cases for different scenarios. So could you tell a little bit about, uh, what type of, uh, use cases you are using? Yeah. So maybe the most obvious one is, of course, the new employee. Uh, what's the word for that? That is, um... enrollment, onboarding process. Yes. Uh, thank you. Uh, the thing is that, um, when you have this kind of system, you manage the identity and also the privileges what the new person will get. And that's the magic IGA, I-G-A, will do that for you. Okay, the second thing, like I said, the cybersecurity side and all those. Now we have the possibility to audit our trails of how we manage our, uh, privileges for the identities. So these two are the main use cases we're having at the moment. Yeah. Good. Um, could you tell something about, uh, those, uh, business benefits that, uh, IGA has, uh, given to you now? Well, actually that is time saving and self-service items. They are maybe the most important at this moment. Uh, could you tell us a little bit about the, the implementation project that you did... or we did together? Yeah, sure. Uh, we started in spring 2023, and we had our definition workshops, and it all went according to plan. And we also got the end products, what we defined in the first place. So I would say the project was very successful. No, no surprises. It was good project. All right. Thank you, Risto. It was a pleasure to talk with you. Thank you, Seppo. It was nice to be here.