AI-Native Workflows - Matrix42 Intelligence

Matrix42, AI-native workflow designer and AI- agents for M42 Enterprise. Meet the next evolution of enterprise. service management where AI doesn't assist, it acts. Our AI agent for ticket preparation works like a virtual team member instantly analyzing every incoming ticket. It sets the category, urgency, priority, assigns the right team, and notifies the right people before a human even sees it. That's up to 15 minutes saved per ticket, hundreds of hours every month for large organizations. And when things get critical, our proactive major incident AI agent steps in. It detects escalation patterns in real time, informs stakeholders automatically, and if a threshold is hit, confirms a major incident on its own, instantly communicating with end users. In moments where every minute counts, it acts. before teams can even react. But here's the real game changer: you can build your own AI agents. With the new AI-native workflow designer, you combine automation and AI actions with zero coding in a visual drag-and-drop interface. From reactive to proactive, from manual effort to autonomous resolution, Matrix42. AI your way.